TwineSocial Job: Head of Customer Success

Job description

We're looking for someone to build incredibly strong relationships with customers and prospects. You'll be leading conversations, ensuring customers are successful, and getting them to renew. 

What You'll Do

You'll be helping marketers - usually small and mid-sized businesses and ad agencies - who are trying to harness the power of social media to grow their brands. You'll show them how the TwineSocial platform will help them do this: increased conversions, higher brand loyalty.

You'll do this by leading webinars, 1-on-1 demos, attending trade shows, and growing relationships with current clients with regular phone calls and emails.

You'll carry a business quota for both new and existing business. We'll look to you to help grow our top line. We'll help you reach this with a strong and motivated technology team, plus the technical and marketing resources to communicate the value of the service.

Our Ideal Candidate

  • You have great interpersonal and communication skills. You can whip up beautiful pitch decks with ease. Clients and your co-workers love you. People take your calls.
  • You excel at building and nurturing relationships.
  • You're proactive. You learn our customer's pain points and proactively manage the relationship with scheduled outreach.
  • You're a natural leader. You excel at making a game plan to solve problems and encouraging others on the team to do their best.
  • You're a strategic thinker. You can see the long term picture.
  • You're positive and passionate. Attitude goes a long way, and your great attitude inspires customer loyalty.
  • Ideally, you have some technical expertise. (But if not, we'll teach you.)

This position is challenging. You will spend a lot of time working with a seasoned team in a fast-paced environment. 

Sound like a fit?

Apply today on LinkedIn or email us

View TwineSocial on LinkedIn

For more ideas on how to promote shared enthusiasm around an idea, product, or community, check out our solutions gallery. Then, kick off your own success story with a free 7-day trial of TwineSocial. Let us know how we can help!

Join the world's most sophisticated social marketers

Ready to unlock your fan content? Get a demo of TwineSocial.